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FAQ's

It is compulsory to have your DOGS chipped in Northern Ireland and Wales.

As of the 6th of April 2016 it became compulsory in England. You can read more about this microchipping law

https://www.gov.uk/get-your- dog-microchipped

This is only compulsory for dogs. We advise you to have any pet micro-chipped to give you the best chance of been reunited if your pet was to go missing.
Yes we are one of the legal database’s in the UK and we fully meet all of the governments standards. Take a look here: https://www.gov.uk/get-your- dog-microchipped
Yes, we will do the necessary check on the chip to double check it is not registered with a UK database, we will then register a foreign microchip onto our database. This will cost a one off fee but if adding more than one pet we will offer discount please call to ask.
The previous owner can transfer the microchip to you in there account if they do not do this then please go to the main page on our website and click on “change owner” and submit the form to us. Once your form is submitted we will contact the owner that is currently assigned to this chip. If we cannot trace the previous owner and we have had no contact from them to state there pet is missing within 28 days we are then able to register you as the legal owner of this pet. We will add your contact details to the chip for you to be contacted. But we cannot assign you as the legal owner before the 28days unless agreed by the previous owner. The previous owner can transfer the microchip to you in there account.
There are a couple of different ways to change the details on your microchip. log on to your account if you have a basic account you can edit those details by calling us but it will cost £9.99 per change. Alternatively you could upgrade to a gold membership for a one off fee and this will then stop any admin fees meaning you can edit your details as many times as you like free of charge.
Check if it has a nametag with any contact details. Failing this we recommend you take the lost pet to a local vet or animal shelter please take the lost pet straight to a local vet or contact your local animal warden. This will be the quickest and easiest way to find the owner. They will be able to scan the pet for a microchip number and contact the owners of the pet. if you cannot do this please contact an animal warden. http://www.animalwardens.co.uk/lost-found- dogs-search/all- dog-warden- phone-numbers Please take the lost pet straight to a local vet or contact your local animal warden. This will be the quickest and easiest way to find the owner. They will be able to scan the pet for a microchip number and contact the owners of the pet. The Environment Protection Act 1990 states any finder of a stray dog is to return the dog to its rightful owner, or contact a local authority (dog warden service) to report it and have the dog picked up.
Yes you can add a different holiday for each pet go to your account click on the pet you want add the address to there you can then add the holiday address details. Please note you must have a gold account on each pet you wish to add the holiday address to.
We understand that this must be a very difficult time for you, however it is very important that we keep the details of all animals registered on our database up to date.  Therefore we ask you to inform us by logging in to your account and mark the pet as deceased.
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